Commercial
Plumbing support for landlords and property managers
Managers juggle tenant calls across several addresses. We give you one number, quick triage by phone and written notes for every unit so the next call starts with history.
- Tenant calls triaged by phone first
- Unit-by-unit service notes
- Turnover checks between tenants
- Planned work grouped to save trips
- Licensed plumbing trade
- Camera before digging
- Written job notes
- Phone-only booking
Calls we handle for managers
- Tenant reports of leaks, clogs, no hot water or running toilets
- Turnover inspections: traps, shut-offs, supply hoses and water heater age
- Basement units with sump pits and backwater valves in older houses
- Seasonal work such as outdoor faucets and freeze checks
- Emergency shut-offs after a burst pipe or appliance hose failure
How the process works
- The tenant or manager calls and describes the problem
- We triage by phone and, if water is moving, guide them to the right shut-off
- A visit is booked with the tenant, with the manager copied
- The repair is made and photographed where useful
- Notes go to the manager with parts used and anything to watch
Turnover checklist
A vacant unit is the cheapest moment to fix little plumbing faults. Our turnover check covers the parts that most often cause the next call.
- Washing machine hoses: replace rubber hoses with braided ones
- Toilet fill valves, flappers and wax ring condition
- Shut-offs under every sink and toilet tested
- Water heater age, anode access and relief valve discharge pipe
- Floor drain and sump pit condition in basement units
Keeping costs predictable
- Group non-urgent repairs across units into one visit
- Plan replacements of ageing water heaters before they fail
- Keep a list of shut-off locations for every property
Common questions
May tenants phone you themselves?
Yes, if you authorize it. We confirm larger repairs with you before starting.
Do you keep records per property?
Yes. Notes are kept per address and unit so history is available on the next call.