Frequently asked questions
Brief answers, sorted like cards in a drawer. If your question is missing, the phone is the fastest index.
- Licensed plumbers serving Whitby and Durham
- Homes, rental units and businesses
- A single Whitby line for every plumbing job
- Licensed plumbing trade
- Camera before digging
- Written job notes
- Phone-only booking
Calling and scheduling
Every job starts with a phone call to (365) 354-9543. We ask questions to understand the problem, then arrange a visit. There are no online booking forms on this site by design.
Drains and sewers
A single slow drain is usually a local clog in the trap or branch line. Several fixtures backing up together, especially the lowest ones in the basement, points to the main sewer line. A camera inspection shows what is inside the pipe before anyone digs.
Water heaters
Rented heaters are common across Ontario. When the tank on your basement floor belongs to a rental provider, repairs normally go through them, so read the contract first. Tanks you own tend to serve for roughly a decade, give or take, with water chemistry and upkeep moving that number.
Basements and sump pumps
Each spring, tip a pail into the sump pit and watch whether the float rises and switches the motor on. If the pump does not start, or runs without lowering the water, it needs service before the next heavy rain.
The Region of Durham and the Town of Whitby have at times offered programs related to basement flooding protection. Check the current terms with them directly before planning work.
Common questions
How do I reach Whitby Plumbing?
By phone only, on (365) 354-9543. There are no forms here.
Is Brooklin inside your area?
It is, along with the rest of the Town of Whitby and our neighbours in Oshawa, Ajax and Pickering.
Will you quote a price by phone?
We will explain how the work is charged, but a firm number waits until someone has actually seen the fault.
My heater is a rental. Who repairs it?
Normally the rental provider, under your contract. Read the terms; we are happy to talk through buying out or replacing it.
Why does the basement floor drain gurgle?
Air moving through a partly blocked or badly vented line makes that sound. Paired with slow drains upstairs, it often points at the main.
Does plumbing work in Whitby need a permit?
Plenty of it does, such as new bathrooms or backwater valves. The Town of Whitby building department has the current rules.
A pipe just burst. What first?
Shut the main valve at once, cut power to soaked areas only if you can do so safely, then phone us.
Is Whitby water hard?
Regional tap water has moderate hardness, so chalky deposits build on taps and in tanks. Softening is optional for most households.